status.kommunicate.io

Previous Incidents

[Resolved] Bot Services Are Down

Began: 21 Apr 19:33 UTC Ended: 21 Apr 21:17 UTC Duration: 1 hour and 43 minutes

Bot Service

Mon, 21 Apr 2025

19:33:26 UTC

Impact: Users may experience issues with chatbot responses.

We are currently investigating an issue affecting our bot services. Our team is working to restore full functionality as soon as possible. We apologize for the disruption and appreciate your patience.

Further updates will be shared here.

20:14:12 UTC

We have identified the root cause of the issue affecting our bot services and are actively working on a fix. We will provide another update shortly with progress or resolution details.

Thank you for your continued patience.

21:17:10 UTC

The issue affecting our bot services has been successfully resolved. All systems are now operating normally.

[Resolved] Message creation service deployment for permanent fix.

Began: 10 Apr 06:18 UTC Ended: 10 Apr 06:29 UTC Duration: 11 minutes

Bot Service

Thu, 10 Apr 2025

06:53:13 UTC: We have deployed the permanent fix for the message sending failure reported earlier today.

[Resolved] Error in the group creation and message sending

Began: 9 Apr 19:05 UTC Ended: 9 Apr 23:16 UTC Duration: 4 hours and 11 minutes

Kommunicate API

Wed, 9 Apr 2025

20:07:21 UTC: We are currently experiencing an issue with new group creation. Our team is actively working on a fix.
23:16:50 UTC: We've now resolved the incident. Thanks for your patience.

[Resolved] Degraded Performance: GenAI Services

Began: 26 Feb 14:36 UTC Ended: 27 Feb 04:00 UTC Duration: 13 hours and 24 minutes

Kommunicate API
Bot Service

Wed, 26 Feb 2025

14:36:31 UTC: We are currently experiencing degraded performance with some GenAI-related APIs. We are actively investigating and working to restore full functionality. Updates to follow.
17:57:25 UTC: We are waiting for things to recover and further confirmation from OpenAI for full resolution.

Thu, 27 Feb 2025

04:00:46 UTC: We've now resolved the incident. Thanks for your patience.

[Complete] Kommunicate Scheduled Server Maintenance on 23rd FEB

Began: 23 Feb 02:30 UTC Ended: 23 Feb 02:40 UTC Duration: 10 minutes

Kommunicate API
Bot Service

Fri, 21 Feb 2025

11:28:30 UTC

There is scheduled maintenance for the Kommunicate servers on Feb 23rd, 2025, from 02:30 AM UTC to 2:40 AM UTC. During this time, our systems will be temporarily unavailable.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding. For any require assistance, please feel free to contact our support team at support@kommunicate.io

Sun, 23 Feb 2025

02:30:00 UTC: The scheduled maintenance is now underway. We'll keep you updated on our progress.
02:40:03 UTC: The maintenance is now complete. Thanks for your patience.

Scheduled for Sun, 23 Feb 2025 02:30 UTC
Expected to take 10 minutes

[Resolved] Chat services down

Began: 13 Feb 16:10 UTC Ended: 13 Feb 16:40 UTC Duration: 30 minutes

Kommunicate API
Real time update service

Thu, 13 Feb 2025

17:01:49 UTC

We had an unexpected configuration issue with the Chat APIs services impacted between 21:40 PM (IST) and 22:10 PM (IST) The issue has been identified and corrected.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding. For any assistance, please feel free to contact our support team at support@kommunicate.io

Past notices

No further notices from the past 90 days.