All systems are go

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  • Kommunicate API

    Kommunicate API

  • Kommunicate Dashboard

    Kommunicate Dashboard

  • Bot Service

    Bot Service

  • Real time update service

    Real time update service

Previous Incidents

[Resolved] Bot Services Are Down

Began: Ended: Duration:
  • Bot Service

Impact: Users may experience issues with chatbot responses.

We are currently investigating an issue affecting our bot services. Our team is working to restore full functionality as soon as possible. We apologize for the disruption and appreciate your patience.

Further updates will be shared here.

We have identified the root cause of the issue affecting our bot services and are actively working on a fix. We will provide another update shortly with progress or resolution details.

Thank you for your continued patience.

The issue affecting our bot services has been successfully resolved. All systems are now operating normally.

[Resolved] Message creation service deployment for permanent fix.

Began: Ended: Duration:
  • Bot Service

We have deployed the permanent fix for the message sending failure reported earlier today.

[Resolved] Error in the group creation and message sending

Began: Ended: Duration:
  • Kommunicate API

We are currently experiencing an issue with new group creation. Our team is actively working on a fix.

We've now resolved the incident. Thanks for your patience.

[Resolved] Degraded Performance: GenAI Services

Began: Ended: Duration:
  • Kommunicate API
  • Bot Service

We are currently experiencing degraded performance with some GenAI-related APIs. We are actively investigating and working to restore full functionality. Updates to follow.

We are waiting for things to recover and further confirmation from OpenAI for full resolution.

We've now resolved the incident. Thanks for your patience.

[Complete] Kommunicate Scheduled Server Maintenance on 23rd FEB

Began: Ended: Duration:
  • Kommunicate API
  • Bot Service

There is scheduled maintenance for the Kommunicate servers on Feb 23rd, 2025, from 02:30 AM UTC to 2:40 AM UTC. During this time, our systems will be temporarily unavailable.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding. For any require assistance, please feel free to contact our support team at support@kommunicate.io

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Chat services down

Began: Ended: Duration:
  • Kommunicate API
  • Real time update service

We had an unexpected configuration issue with the Chat APIs services impacted between 21:40 PM (IST) and 22:10 PM (IST) The issue has been identified and corrected.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding. For any assistance, please feel free to contact our support team at support@kommunicate.io

No further notices from the past 90 days.